Your well-being above all

New measures concerning COVID-19

Given the new reality in which we live, we would like to inform you of the new measures we have put in place to ensure your safety and that of our employees. These measures will be effective as soon as our activities are partially or completely resumed and will last as long as necessary.

Social distancing at its best

  • 100,000 sq. ft. of privacy awaits you

  • Your own chalet

  • Your own private hot tub

  • Equipped kitchen in each chalet

  • Health measures that surpass government recommendations

  • Each guest will receive a bracelet upon arrival*

  • Numerous outdoor activities

RECEPTION

In order to minimize contact between your family, our team and our other guests, we will pay special attention during your arrival (check-in) and departure (check-out).

  • Explanation of regulations by email/phone

  • Hand cleaning station at reception

  • Only 1 person at a time authorized at the reception: mandatory face mask

  • Protective screens have been installed at the reception desk

  • Payment by credit card or debit only

  • Handing over/return of keys that respects the principle of social distancing

YOUR CHALET

The main focus of our attention—all measures concerning the housekeeping and disinfection of your chalet have been reviewed to exceed the latest recommendations of the tourism industry.

  • Additional training for our cleaning & maintenance teams

  • Complete disinfection of the premises before your arrival

  • Inspection door seal to ensure your chalet was inspected and sanitized

  • BBQ disinfected between reservation

  • Soap and disinfectant spray available in your chalet

  • Private spas and pools disinfected before your arrival

Note that no one from our team will enter your chalet during your stay. You're safe here at home!

OUR EMPLOYEES

It is important that you are reassured during your visit. That's why management has put in place very strict security protocols for all members of our team.

  • Frequent hand washing

  • Respect the principle of social distancing

  • Wearing gloves and mask when the situation requires it

  • Increased cleaning routines at reception

  • No sick employee is allowed on site

  • Mandatory training on hygiene and health measures

Contact us for more information: 1-800-721-0371

Update as May 19th, 2021

Since the situation is constantly evolving and the rules in force are regularly modified by the authorities, we invite you to contact us or visit the COVID-19 section of the Quebec government to find out all the rules and measures in place.

  • For security reasons, the swimming pool and playroom inside the recreation centre are temporarily closed.
  • The new government measures allow short-term rental for 1 household/1 family unit per chalet (of the same address). By renting one of our properties, guests are responsible for complying with this regulation and with any fines, if issued, by the police authorities.
  • You must arrive at Fiddler Lake Resort no later than 9 p.m. until Mai 28th, 2021.
  • Circulation on site should be avoided between 9:30 p.m. and 5:00 a.m. in order to respect the curfew objectives as much as possible. Only persons providing an essential service may, with a certificate, derogate from these hours (subject to certain exceptions).

Useful links from the Department of Health and Social Services

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