Your well-being above all

New measures concerning COVID-19

Given the new reality in which we live, we would like to inform you of the new measures we have put in place to ensure your safety and that of our employees. These measures will be effective as soon as our activities are partially or completely resumed and will last as long as necessary.

Social distancing at its best

  • 100,000 sq. ft. of privacy awaits you

  • Your own chalet

  • Your own private hot tub

  • Equipped kitchen in each chalet

  • Health measures that surpass government recommendations

  • Each guest will receive a bracelet upon arrival*

  • Numerous outdoor activities

RECEPTION

In order to minimize contact between your family, our team and our other guests, we will pay special attention during your arrival (check-in) and departure (check-out).

  • Explanation of regulations by email/phone

  • Hand cleaning station at reception

  • Only 1 person at a time authorized at the reception: mandatory face mask

  • Protective screens have been installed at the reception desk

  • Payment by credit card or debit only

  • Handing over/return of keys that respects the principle of social distancing

YOUR CHALET

The main focus of our attention—all measures concerning the housekeeping and disinfection of your chalet have been reviewed to exceed the latest recommendations of the tourism industry.

  • Additional training for our cleaning & maintenance teams

  • Complete disinfection of the premises before your arrival

  • Inspection door seal to ensure your chalet was inspected and sanitized

  • BBQ disinfected between reservation

  • Soap and disinfectant spray available in your chalet

  • Private spas and pools disinfected before your arrival

Note that no one from our team will enter your chalet during your stay. You're safe here at home!

OUR EMPLOYEES

It is important that you are reassured during your visit. That's why management has put in place very strict security protocols for all members of our team.

  • Frequent hand washing

  • Respect the principle of social distancing

  • Wearing gloves and mask when the situation requires it

  • Increased cleaning routines at reception

  • No sick employee is allowed on site

  • Mandatory training on hygiene and health measures

Our promise of flexibility

During this time of uncertainty, we are aware that your plans may change. For your peace of mind, we have decided to relax our cancellation policy following a reservation.

Contact us for more information: 1-800-721-0371

Update as of October 1st, 2020

Since the situation is constantly evolving and the rules in force are regularly modified by the authorities, we invite you to contact us or visit the COVID-19 section of the Quebec government to find out all the rules and measures in place.

Update as of July 18, 2020

Following new government measures, our site will open its doors to you on June 1st, 2020. However, the authorities ask you to respect these rules:

  • Visitors will be allowed during the day, but must respect the rules in force concerning gatherings: A maximum of 10 people from at most three different households can meet inside & outside.
  • If the situation allows, make your purchases of provisions before your arrival in the region.
  • *Wearing a bracelet in the resort: Each guest will be given a bracelet upon arriving at the resort. We ask all of our guests to wear this bracelet at all times. This measure allows us to restrict the access to non-rental guests of the resort and ensure the protection of our guests on our site, which means that you will not be able to receive other visitors. Therefore, only the number of clients declared when making the reservation will be able to access the facilities/activities of the resort. Improvised visits are therefore not permitted.
  • For security reasons, the swimming pool and playroom inside the recreation center are temporarily closed.

Useful links from the Department of Health and Social Services

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